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Frequently Asked Questions
What is your shipping Policy?
We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
|Cart Total From||To||Standard Shipping*||2-Day Shipping*||Overnight Shipping*||International Shipping Charge*|
* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.
Crate for MetalPrints 30x40 & smaller $45.00 (optional)
Crate for MetalPrints over 30x40 to 40x60 $65.00 (required)
Crate for MetalPrints over 40x60 $100.00 (required)
Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
All additional Crate and Freighting Fees will be billed to the fulfillment artist separately after processing your order.
If you reside outside of the continental United States, including Alaska and Hawaii, please contact us at +1 800-435-6686 regarding your shipping preferences.
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
We can Drop Ship directly to you in white label packaging.
White Label Packaging is generic; no invoices or anything that identifies Bay Photo as the producer of the prints are included with drop shipped orders.
If complete address information is not supplied we will attempt to contact you, but if corrected information is not received within 2 days the order will be shipped to the artist.
We do not accept returns; all sales are FINAL.
We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
If your prints arrive damaged, please keep all packaging and contact firstname.lastname@example.org with your order number for further instructions.
How can I keep up with your new work?
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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
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